What is the 30-Day Replacement Guarantee? How do I get a defective item replaced?
Every piece of jewelry sold at www.studiobluefashions.com is covered under our 30-Day Replacement Guarantee. Notify us about problems, damages or defects within 24hrs from the date of delivery, and we will either refund your money or send a replacement product to you, or have the amount in credit on your account where you can shop someother items for that money. if order amount exceeds the refund amount, the customer should pay the remaining amount , later the order will be processed as new order.
Procedure to be followed for return/exchange:
In order to get a defective item replaced, contact Customer Service via email email@example.com or call us on +91 8270223670, within 30 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 30 Day Replacement Guarantee:
- Any jewelry that exhibits physical damage to the box or to the product
- Any jewelry that has been washed
- Any jewelry not in its original condition
- Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
- Any jewelry without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number